Is the goods insured during the transport?

The chandeliers are insured – if the goods is lost during the transport, we will send you new goods.

If some of the components will be damaged during the transport you will receive the spare parts free of charge. We require to be the shipment checked and this event announced us by phone or by e-mail within 48 hours after receipt of the goods from the forwarder. We ask you for specification of damaged part via drawing or via photo.

The Customer has to write up the complaint protocol with the forwarder. The Customer is not entitled to get new goods without this complaint protocol.