Customer care
Do you want some advice or questions?
Sarka Novakova
Sales officer for English speaking
T: +420 739 551 185
M: novakova@artcrystal.cz
-
SHIPPING AND DELIVERY FREE shipping throughout the EU. Careful and thoughtful packaging to prevent damage. If an accident does occur, you will receive new spare parts from us free of charge.
More info >> -
GUARANTEE AND SPARE PARTS Our chandeliers are guaranteed for 5 years. We guarantee the availability of spare parts for 10 years. Lifetime guarantee for the brilliance of original Czech crystal.
More info >> -
SHOWROOM - STORE Visit our showroom and see the beauty and perfect shimmer of the Czech crystal with your own eyes. You can fully appreciate the quality of all the chandeliers.
More info >> -
WHY TO PURCHASE FROM US The chandeliers are trimmed with first-class crystal trimmings of the highest quality. The quality of craftsmanship is of a high standard. All chandeliers comply with 100% European standards.
More info >> -
HOW TO CHOOSE A CHANDELIER Our wide range of crystal chandeliers gives you the opportunity to create a pleasant and personal environment at home. How to choose a chandelier that meets your aesthetic as well as technical requirements
More info >> -
CHANDELIER ASSEMBLY How to assemble a chandelier at home? It's nothing complicated. The chandelier is easy to assemble according to the enclosed instructions and drawing. All you need is a screwdriver and a little skill to assemble it.
More info >> -
HOW TO CLEAN A CHANDELIER It is not difficult to clean a crystal chandelier. Anyone can do it. Use our special crystal chandelier cleaner and simplify your life. Watch the video.
More info >> -
FAQ Do you have any questions about crystal chandeliers, ordering, shipping or payment? Use our "FAQ - Frequently Asked Questions" section. Our sales advisors will be happy to answer your further questions.
More info >> -
MAGAZINE ABOUT CHANDELIERS Inspiration, advice, tips, recommendations. How to recognize an original crystal chandelier? Doesn't it consume a lot of energy? Does it suit your interior? Simply everything about our crystal chandeliers.
More info >> -
ABOUT ARTCRYSTAL TOMES For more than 30 years we have been bringing the brilliance of Czech crystal and joy to our customers all over the world. We are specialists in crystal chandeliers and lighting fixtures. Take advantage of our experience.
More info >>